Please know the Council is aware of the difficulty that some public and stakeholders are encountering when trying to reach staff by phone. The Council has two receptionists responsible for all incoming calls, and our phone system will only allow 15 callers in the wait-queue at any given time. If you have tried to call and were unable to get through, please recognize the system is not broken, but rather the call volume has exceeded the system capacity. Please email your question instead or try your call again later. We recognize the frustration that results from not being able to reach staff over the phone or in person and the Council is working diligently to remedy the situation. We apologize for the inconvenience and ask for your continued patience as we work to develop a solution.
While Council staff attempt to be responsive to telephone calls and inquires, due to a heavy call volume and limited time and resources, the best method for contacting staff is via email. This allows staff to provide you with a considered written response and minimizes misunderstanding which sometimes can occur in telephone conversations. Thus, licensees and members of the public are encouraged to contact staff via email for matters which are routine or not time sensitive, but are welcome to contact staff via telephone for matters requiring immediate attention.
In the event you are unable to speak with a particular staff member via telephone about a time sensitive matter, you are encouraged to leave a voicemail or email your question or concern instead. When emailing, please be sure to indicate in the subject line of the email whether your communication is urgent in nature.
When emailing or leaving a voicemail for staff, please provide your name, phone number, and email address so that staff can respond. Failure to include this information may hinder the agency’s ability to respond in a timely manner. Additionally, please do not leave a message with or send emails to multiple staff, since staff may not know when another staff member has responded to your issue.
Our goal is to respond to urgent or time sensitive matters as quickly as possible, and to respond to routine or non-urgent calls and emails within 3 business days. Response times may vary however due to the volume of calls and emails received, the nature of the inquiry, the need for further research or review, employee absences, and other agency priorities. Recognize that, in this age of instant communication, responses are usually provided in a timely, but not necessarily immediate, manner.
Texas Behavioral Health Executive Council
333 Guadalupe St., Ste. 3-900
Austin, Texas 78701
Main Line (512) 305-7700
Investigations/Complaints 24-hour, toll-free system (800) 821-3205
The Council is open Monday – Friday, 8:00 A.M. to 5:00 P.M., but closed on state holidays.
All requests for public information must be submitted in accordance with the instructions set forth on the Council’s Open Records webpage.
Persons wanting to verify a license or confirm whether a licensee has any disciplinary history may do so through the Council’s public search function. The public search function can be accessed through the Verify a License link located in the main menu on the right-hand side of the Council’s website.
Contact us with questions or requests for assistance by clicking on the button (link) below. You will be prompted to select the program or topic that best describes the nature of your email.
While staff attempt to provide clear and accurate guidance, please note that pursuant to 22 TAC 881.7, statements or emails from staff are not binding on the Council or its member boards.
Electronic Delivery of Transcripts to Licensing Division
Transcripts must be received by the Council directly from the awarding institution, a transcript or credential delivery service, or a credentials bank that utilizes primary source verification. To help ensure the transcripts received are associated with an applicant’s file, transcripts may be delivered by email to Transcripts@bhec.texas.gov. Only emails containing transcripts are permitted at this address. Questions, requests for information, or other application materials sent to this email address will be deleted without a response.
Electronic Delivery of Certified NPDB Self-Query Reports to Licensing Division
In lieu of submitting your self-query report from the National Practitioner Data Bank (NPDB) by mail, you may submit a certified self-query report by email to NPDB@bhec.texas.gov. Only emails containing certified self-query reports will be accepted at this address. Questions, requests for information, or other application materials sent to this email address will be deleted without a response.
Reports submitted by email must be certified self-query reports, i.e., a PDF that ensures the self-query is exactly as it was issued by the NPDB. Scanned printouts of certified self-query reports will not be accepted.