Contact Us

To contact the Council with questions or requests for assistance, please begin by selecting the program and topic below that best describes the nature of your email. You will first be directed to frequently asked questions related to that subject. We ask that you carefully review the information provided to these common requests before sending in your question.

Please select the program related to your question or concern:

Professional Counseling

Marriage and Family Therapy

Social Work

Psychology

Council / General Agency Matters

For questions about the Council / General Agency Matters please submit a contact form.

To Submit Documents to the Council

National Practitioner Data Bank Self-Query Report

Visit https://www.npdb.hrsa.gov/pract/selfQueryBasics.jsp for instructions on how to obtain a Self-Query Report from the National Practitioner Data Bank (NPDB). You may submit the results several ways:

  • You may attach a digitally-certified NPDB self-query report PDF to your online application for license.
  • OR after your online application has been submitted, you may forward the digitallycertified NPDB self-query report PDF to NPDB@bhec.texas.gov.
  • OR you may request NPDB mail the self-query report to you. Mail the NPDB self-query report to the Texas Board so it is still in the unopened envelope sealed by NPDB. Mail to BHEC, 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701.

University Transcripts

Applicants can request their school(s) email an official transcript(s), showing qualifying degree was conferred, to transcripts@bhec.texas.gov. Alternatively, staff may accept an official transcript mailed to BHEC, 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701, as long as the transcript is still in an unopened envelope sealed by the school.

Planned System Outage – Online Licensing Unavailable


Please be advised that the Council’s online licensing system will be unavailable on May 1, 2026, from 12:00 AM to 1:00 AM (CDT) due to a scheduled maintenance window for SnapPay, the State of Texas’ payment portal used to process online transactions.

During this time, you will not be able to submit applications, renew licenses, or make any payments through the system.

This outage is particularly important given that a high volume of licensees typically attempt to complete renewals at the end of the month. If your license is set to expire on April 30, 2026, you are strongly encouraged to complete your renewal in advance of the outage to avoid any interruption in licensure status.

Please note:

  • Late renewals caused by attempting to transact during the outage will not result in a waiver of late fees.
  • The system will resume normal operations after the maintenance window concludes at 1:00 AM CDT on May 1.

We appreciate your attention to this matter and encourage you to plan accordingly to avoid any disruption.

Posted on April 17, 2026

This will close in 60 seconds